Return & Refund Policy

All Sales Are Final

We do not accept returns or issue refunds unless the item is damaged, defective, or incorrect upon arrival.

Damaged, Defective, or Incorrect Items

• Must be reported within 7 days of delivery
• Must include clear photo or video evidence
• Eligible for a one-time replacement or store credit

Product-Specific Guidelines

Pre-Rolls Arrived Damaged

• Send clear photos within 7 days
• If product is unusable, a replacement or store credit will be issued

Disposable Vape Isn’t Working (DOA)

• Report within 3–5 days of delivery
• Submit a video showing the issue
• One-time replacement will be sent if the device is dead on arrival

Vape Leaked or Failed After Initial Use

• Must be reported within 3–5 days
• No replacements for vapes used for multiple days
• Decisions may vary depending on circumstances (e.g. travel)

Melted Gummies

• Place gummies in the fridge for 1 hour before opening
• If completely unusable, send photos within 7 days
• May qualify for replacement or store credit

Customer Satisfaction

If you are not eligible for a replacement but are unsatisfied with your experience, we may offer:

• A store credit
• A discount code for a future order

Adverse Reactions

• We are not medical professionals
• If you experience an adverse reaction, consider any allergies or interactions
• Reactions vary from person to person
• Store credit may be offered as a goodwill gesture

Chargebacks

• Refunds are not offered unless the product is defective or incorrect
• Chargebacks filed without contacting us first may result in a permanent account ban

Contact Us

For all refund or replacement inquiries:

• Submit your request through the Contact Us page
• Include:
  • Your order number
  • Description of the issue
  • Clear photos or video