FAQ’s

Who is behind United Strains Of America?

United Strains of America was created by two Southern California based friends paired with a team of people with a lifelong passion for growing amazing cultivars. After testing and growing out seeds from breeders across Europe, we decided it was time to create a seed bank in America for strains specifically tailored to the growing climates of the US. 

After years of strain hunting, experimentation and endless nights refining (and arguing over) the best ways to germinate; which nutrients to use; whether autos were the play; and whether indoor or outdoor growing is better, we were finally ready to launch. We hope you enjoy what we have to offer.

How can I order seeds?

There are so many ways to find the perfect genetics for you. You can choose between our main Categories (Feminized, Autoflowering or Regular); explore by ency, yield, or our easy to grow strains. USoA makes it easy for novice to extreme growers with variants that suit all demands. Another fun way is to try our Mix packs to get three different genetics at once and discover new strains or browse our catalog using our interactive filter.

Once you have selected a product, select the number of seeds you would like to order and select “Add to cart”. When you're done, go to the “Cart” on the right side and select “Proceed to Checkout”. Enter all the required information to place your order and you will receive an email with further details to complete your order.

Is it safe to order?

We only offer high-quality, fast-germinating seeds with impeccable genetics covered by our germination guarantee. Our high-quality packaging design guarantees delivery in the same, first-class condition your goods were when they left our warehouse, so customs cannot find the seeds.

Why are my order details not being received in my email?

When you successfully place an order you will receive a confirmation email containing your order number and the details of your order. Once you choose your payment method you will receive an additional email including further information to proceed to the payment. If you did not receive those emails, check your spam inbox as it is possible that you have received those emails there. In case, you did not get any of those emails, quote your order number and contact us via support ticket.

We strongly advise that you use an email address that you check regularly. We send various emails out as part of the order and sales fulfillment processes to keep you informed and it may lead to issues if you are unable to access them. Using anything other than your real name can lead to issues if you miss your delivery and need to collect your order from the Post Office as you will likely be asked to provide identification in order to take receipt of your order.

You can be sure that we value your privacy and that your information will never be shared with third parties. If you do decide to use a fake or temporary account and fail to receive the information then we cannot be held responsible for issues that would otherwise have been avoided. 

Returns Policy. If you created an order but did not choose a payment method, your order will be automatically canceled within 10 days after you receive your order confirmation email. You will receive an email 24h before the cancellation day so you can finally decide to continue with your order or not.

What Payment Methods do you offer?

We are offering you a bunch of alternative payment methods depending on the state where you are placing your order. You can pick the option that suits you best:

  • Pay by ACH: It is even simpler than using a credit card. You'll just need your routing number and account number to hand to complete payment in the checkout or over the phone.

  • Pay by Email Address: You can pay for your order using an email address via a number of different methods including Zelle, Venmo and Cashapp.

  • Pay by Mail: You send us cash, a check or a money order in an envelope. When we receive payment we ship your order. This is the most private and anonymous way to order.

  • Pay by Crypto: Paying by bitcoin is easy and convenient when you know-how.

  • Pay by Telephone: If you prefer to complete payment for your order over the phone then we can help. We can offer ACH and other methods as instant payments when you call us.

Where do we ship?

We ship daily to the USA, however, we advise you to check your local laws before placing an order with us as every state has a different stance on Hemp seeds and the laws are evolving all the time. By ordering from us you accept our Terms and Conditions of sale and confirm that sending our Cultivars to your location is safe and that you take sole responsibility for the importation of the goods in the event that any laws are contravened during or after the importation.

We strongly advise you as the importer to make inquiries about the regulations regarding Hemp seeds in your country as we will not be held responsible for any legal issues that may arise if we send Hemp seeds to you. We are not responsible and cannot guarantee that your local customs will not confiscate goods ordered by you. In this event, we are unable to refund payments or resend confiscated products unless the order was covered by a guaranteed shipping method or insurance. United Strains of America cannot and will not be held responsible for persons choosing to act in conflict with their local laws and we absolutely do not encourage any individual to do so.

Is Shipping Free?

We ship from the USA. We offer tracked shipping from $9.99 and FREE Shipping for orders over $100. Once your order is confirmed, you will receive a tracking ID by email. Your seeds will arrive in between 5-10 days. However, it can take up to 14 working days in some cases.

Do we Deliver Discreetly?

We do not disclose details of our packaging online but please rest assured that your order will not make any reference to the nature of the goods and will arrive in discreet packaging.

Any issues with your order?

  • Lost in the mail? We will RESHIP FOR FREE If your package doesn’t arrive in 25 days!
    For any other reason please, contact us if your order does not arrive within 25 business days and we will reship them.
    If you do not contact us within 90 days after the shipping timeframe, we will mark your order as received.

  • If you have entered an incorrect address, we cannot reship for free.
    However, we all make mistakes so we’ll cheer you up with a discount code for your next order.
    The address you provided will be printed out as you entered it.

  • If your seeds are crushed during shipment, take a picture of the seeds in their original bag and send it to our support team.

We will evaluate your case and if they really got crushed, we will offer a reshipment.

What is our Returns Policy?

  • If your seeds didn’t germinate... We do our best to offer you quality seeds, but as a natural part of the process, it is possible that you find at least one seed to be unviable. Please, make sure to follow our germination guide before you contact our support team to discuss a possible replacement.

  • If something is wrong with your plant... We can’t reship seeds for those cases as there are a lot of factors involved.

  • If you received your order and after that, you changed of mind... We are sorry to tell you that there is no chance to return the order. Please, make sure you are placing your order correctly.

What if I have Germination Issues?

We offer a guarantee on all our seeds of 90 days after the delivery date. You can only claim on the guarantee once, therefore if you don’t germinate all of your seeds at the same time, you can only claim once and the guarantee will not apply to seeds germinated in the future or past.

Send an email including your order number to [email protected]